Last updated [date placeholder] · [Legal review required before publication.]
Processing
Orders placed before 2pm ET on a business day are processed the same day. Orders placed later, or at a weekend, are processed the next business day. [Placeholder — confirm cut-off and holiday exceptions.]
Shipping
We ship to all 50 U.S. states. Standard delivery is estimated at 3–5 business days and express at 2–3 business days. Standard shipping is free above the order threshold shown at checkout. Transit estimates are not guarantees. [Placeholder — carriers, service levels, PO boxes, APO/FPO.]
The 60-day money-back guarantee
If a product is not right for you, contact support within 60 days of delivery and we will refund the product price in full. You do not need to send an unopened container back for the refund to be issued. [Placeholder — state whether return shipping is required, who pays it, and how refunds are issued.]
Refunds are made to the original payment method. Shipping charges and any exclusions are described in the terms. [Placeholder — list exclusions accurately; do not paraphrase.]
Damaged or incorrect items
Email support@velarinlabs.com [placeholder] with your order number and a photograph within 14 days of delivery and we will replace the item or refund it.
How to start a return
Email support with your order number. We reply with instructions within one business day. [Placeholder — link a returns portal if one is used.]