This Privacy Policy explains how Velarin Labs, LLC (“Velarin Labs,” “Company,” “we,” “us,” or “our”) collects, uses, stores, shares, discloses, and protects information when you visit www.velarinlabs.com, purchase products, create an account, subscribe to emails or text messages, contact customer support, submit reviews, interact with advertisements, use checkout pages, or otherwise use our website and services. By using the website, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through the website, checkout pages, online forms, customer accounts, email interactions, SMS/MMS interactions, advertising interactions, customer support, and related online services operated by or on behalf of Velarin Labs. This Privacy Policy may not apply to information collected offline or through third-party websites, services, platforms, or applications that we do not control.
2. Summary of Key Points
We collect information you provide, such as name, email address, phone number, billing address, shipping address, account information, order information, subscription information, customer support messages, reviews, testimonials, and survey responses. We collect payment-related information through third-party payment processors. We do not intentionally store full credit card numbers, CVV codes, or complete payment credentials on our own servers. We collect automatic information such as IP address, device type, browser type, pages viewed, cart activity, checkout behavior, cookies, pixels, analytics data, and advertising attribution data. We use information to process orders, ship products, manage subscriptions, provide customer support, prevent fraud, improve the website, send marketing communications, personalize offers, measure advertising, and comply with law. We may share information with payment processors, shipping carriers, fulfillment providers, website platforms, checkout tools, analytics providers, advertising platforms, email/SMS providers, fraud-prevention vendors, customer service tools, and professional advisors. We do not sell personal information in exchange for money. Certain advertising, analytics, or pixel-based activities may be considered “sharing,” “targeted advertising,” or “sale” under some privacy laws. Depending on where you live, you may have rights to access, correct, delete, or opt out of certain uses of your personal information.
3. Information We Collect
Personal Information You Provide. We may collect personal information that you voluntarily provide to us, including: Name; Email address; Phone number; Billing address; Shipping address; Account username and password; Order history; Subscription details; Customer support messages; Product reviews and testimonials; Photos, videos, or other user-submitted content; Survey responses; Marketing preferences; Refund request information; Information submitted through forms, checkout pages, landing pages, emails, SMS messages, or customer service channels.
Payment Information. Payments are processed by third-party payment processors and gateways. We may receive limited payment-related information, such as: Transaction ID; Payment status; Billing details; Card brand; Last four digits of a payment card; Payment token; Fraud review information; Chargeback or dispute information. We do not intentionally store full credit card numbers, CVV codes, or complete payment credentials on our own servers.
Automatically Collected Information. When you visit or interact with the website, we may automatically collect: IP address; Device type; Browser type; Operating system; Approximate location; Referring URL; Pages viewed; Time spent on pages; Links clicked; Products viewed; Cart activity; Checkout activity; Purchase behavior; Email open and click data; SMS interaction data; Cookie and pixel data; Advertising attribution data; Session recordings or interaction data where permitted by law.
Health-Related Information. Velarin Labs sells dietary supplements, but we are not a healthcare provider and do not intentionally collect protected health information under HIPAA. We do not require you to provide medical diagnoses, treatment history, medical records, or sensitive medical information to purchase products. If you voluntarily provide health-related information in a review, message, survey, refund request, email, SMS message, or customer support interaction, we may process that information to respond to your request, provide customer service, evaluate product feedback, improve quality, prevent fraud, comply with law, or manage our business. Please do not submit sensitive medical information.
4. Privacy Notice for Optional Refund Videos or Statements
If Velarin Labs allows or requests an optional video statement, photo, written statement, or similar material as part of a refund, quality assurance, or customer service request, we may collect and use that material only for the following purposes: To validate and process the refund request; To confirm customer identity or order details; To prevent fraud or refund abuse; To evaluate product quality or customer experience; To provide customer service follow-up; To comply with legal, accounting, or dispute-resolution obligations. Access to such materials will be limited to authorized personnel or service providers who need access for customer support, quality assurance, fraud prevention, legal compliance, or business operations. Unless we obtain additional permission from you, refund verification materials will not be used for public advertising or marketing. We retain refund verification materials only as long as reasonably necessary for the purpose collected, unless a longer retention period is required or permitted by law, chargeback defense, fraud prevention, legal obligations, or dispute resolution. You may request access to or deletion of optional refund verification materials by contacting support@velarinlabs.com, subject to legal exceptions.
5. How We Use Information
We may use personal information to: Process and fulfill orders; Ship products; Send order confirmations and tracking updates; Manage customer accounts; Manage subscriptions and recurring billing; Process payments, refunds, disputes, and chargebacks; Provide customer support; Respond to inquiries; Send product updates, reminders, administrative messages, and service notices; Send marketing emails or SMS messages where permitted; Send abandoned cart reminders; Personalize website experiences; Customize offers, product recommendations, and advertisements; Improve products, packaging, offers, website design, checkout flows, and customer experience; Analyze traffic, conversion rates, and customer behavior; Measure advertising performance and attribution; Conduct surveys, promotions, or customer research; Prevent fraud, abuse, unauthorized transactions, and security incidents; Enforce our Terms & Conditions; Comply with legal, tax, accounting, regulatory, and reporting obligations; Protect the rights, safety, and property of Velarin Labs, customers, service providers, and others.
6. Email and SMS Marketing
If you provide your email address or phone number and opt in where required, we may send marketing communications, including offers, product announcements, cart reminders, checkout reminders, post-purchase messages, subscription reminders, and promotional content. Consent to marketing messages is not required to purchase products. You may unsubscribe from marketing emails by clicking the unsubscribe link in the email. You may opt out of SMS messages by replying STOP or following the instructions in the message. You may reply HELP for help. Message and data rates may apply. Message frequency may vary. Carriers are not liable for delayed or undelivered messages.
7. Cookies, Pixels, Web Beacons, and Tracking Technologies
We may use cookies, pixels, web beacons, tags, scripts, local storage, server logs, and similar technologies. These technologies may be used to: Operate the website; Remember cart contents; Keep you logged in; Improve website speed and performance; Analyze website traffic; Measure advertising performance; Retarget website visitors; Personalize offers; Track email opens and clicks; Detect fraud or security issues; Understand customer behavior and shopping patterns. Third-party platforms may also use these technologies, including analytics providers, ad networks, social media platforms, email marketing platforms, SMS platforms, payment processors, checkout tools, and e-commerce tools. You may disable cookies through your browser settings, but some website features may not function properly.
8. Google Analytics and Advertising Tools
We may use Google Analytics, Google Ads, Google Display Network, Google remarketing, Google Analytics demographics and interest reporting, and similar tools. These tools may use first-party and third-party cookies to collect information about your interactions with our website, advertisements, and emails. We may use this information to improve our website, measure advertising performance, understand visitor behavior, and show relevant ads. You may be able to manage Google ad preferences through your Google account or browser settings.
9. Meta/Facebook and Social Media Advertising
We may use Meta/Facebook, Instagram, TikTok, Pinterest, or other social media advertising tools. These platforms may collect or receive information from our website through pixels, cookies, APIs, or similar technologies and use that information to provide measurement services, ad targeting, conversion tracking, and analytics. We use such data in accordance with applicable law and platform terms.
10. When and With Whom We Share Information
We may share information with third parties that help us operate our business, including: Payment processors and gateways; Fraud-prevention providers; Website hosting providers; WordPress, WooCommerce checkout, Hostinger, cart, funnel, or e-commerce tools; Shipping carriers; Fulfillment centers; Inventory and logistics providers; Email marketing platforms; SMS marketing platforms; Customer service platforms; Analytics providers; Advertising networks; Social media platforms; Data storage providers; Security providers; Professional advisors, including attorneys, accountants, consultants, and insurers; Government agencies, regulators, courts, or law enforcement when required by law. We may also share information in connection with a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, insolvency, or other business transfer.
11. Third-Party Payment Processing
Payment transactions are processed by third-party payment providers. Your payment information may be collected, encrypted, tokenized, stored, or processed by those providers according to their own terms and privacy policies. Velarin Labs is not responsible for the privacy or security practices of third-party payment processors, but we use commercially reasonable efforts to work with reputable providers.
12. Advertising and Analytics Sharing
We may use analytics and advertising tools to understand website behavior, measure campaign performance, and deliver relevant advertising. These tools may collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and targeted advertisements. Depending on applicable law, this activity may be considered targeted advertising, sharing, or sale of personal information.
13. Do We Sell Personal Information?
We do not sell personal information in exchange for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Certain uses of cookies, pixels, advertising platforms, analytics tools, or third-party marketing tools may be considered a sale, sharing, or targeted advertising under those laws. Where required, you may opt out of such sale, sharing, or targeted advertising by contacting us at support@velarinlabs.com or using any privacy controls made available on the website.
14. Third-Party Offers and Cooperative Relationships
Velarin Labs may occasionally work with third-party service providers, partners, advertising platforms, or vendors to provide content, offers, fulfillment, payment processing, analytics, customer service, or other business functions. If you accept a third-party offer, interact with a third-party link, or provide information directly to a third party, that third party’s terms and privacy policy may apply. We are not responsible for the privacy practices, content, or security of third-party websites or services.
15. Public Areas and User Submissions
If the website allows reviews, comments, testimonials, community features, message boards, social posts, or other public submissions, information you voluntarily post may be visible to others. Please use caution when sharing personal information publicly. We cannot control how other users or third parties may copy, use, or share information you make public.
16. Legal Compliance and Protection
We may disclose information if we believe in good faith that disclosure is necessary to: Comply with law, regulation, subpoena, court order, legal process, or government request; Protect the rights, property, safety, or security of Velarin Labs; Protect customers, employees, service providers, or the public; Prevent fraud, abuse, unauthorized transactions, or security incidents; Enforce our Terms & Conditions or other policies; Respond to disputes, chargebacks, investigations, or legal claims.
17. Business Transfers
If Velarin Labs is involved in a merger, acquisition, financing, reorganization, bankruptcy, insolvency, sale of assets, or transfer of all or part of the business, personal information may be disclosed, transferred, sold, or assigned as part of that transaction.
18. How Long We Keep Information
We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. This may include retaining information for: Order fulfillment; Customer service; Subscription management; Fraud prevention; Chargeback defense; Tax records; Accounting records; Legal compliance; Business reporting; Dispute resolution; Security and audit purposes; Marketing preferences; Website analytics. When we no longer need personal information, we may delete, anonymize, aggregate, or securely retain it as required or permitted by law.
19. How We Protect Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These safeguards may include SSL encryption, access controls, password protection, vendor controls, security monitoring, and restricted access to personal information. However, no website, payment system, storage system, or internet transmission is completely secure. We cannot guarantee that unauthorized third parties will never defeat our security measures. You are responsible for keeping your account credentials confidential and using secure networks when accessing the website.
20. Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect, sell, share, or process personal information from children under 13. We do not knowingly market dietary supplements to children. If we learn that we collected personal information from a child under 13, we will take reasonable steps to delete it. If you believe a child has provided us personal information, contact us at support@velarinlabs.com.
21. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to: Confirm whether we process your personal information; Access personal information we maintain about you; Request correction of inaccurate personal information; Request deletion of personal information; Request a copy of personal information; Opt out of targeted advertising; Opt out of sale or sharing of personal information; Limit certain uses of sensitive personal information where applicable; Withdraw consent for certain processing; Appeal a denied privacy request where required by law; Not be discriminated against for exercising privacy rights.
To exercise privacy rights, contact:
Email: support@velarinlabs.com
Subject Line: Privacy Request
We may need to verify your identity before fulfilling certain requests.
22. Texas Privacy Rights
This section applies to Texas residents if Velarin Labs is subject to the Texas Data Privacy and Security Act. Texas residents may have the right to: Confirm whether we process personal data; Access personal data; Correct inaccuracies; Delete personal data; Obtain a portable copy of personal data; Opt out of targeted advertising; Opt out of sale of personal data; Opt out of certain profiling; Appeal a denied privacy request.
To exercise Texas privacy rights, contact support@velarinlabs.com with the subject line Texas Privacy Request.
If we deny your request, you may have the right to appeal our decision by contacting us at support@velarinlabs.com with the subject line Texas Privacy Appeal.
23. California Privacy Rights
This section applies to California residents if Velarin Labs is subject to the California Consumer Privacy Act, as amended. California residents may have the right to: Know what personal information we collect, use, disclose, sell, or share; Access categories and specific pieces of personal information; Delete personal information, subject to exceptions; Correct inaccurate personal information; Opt out of sale or sharing of personal information; Limit use and disclosure of sensitive personal information where applicable; Not be discriminated against for exercising privacy rights.
Categories of Personal Information We May Collect
In the past 12 months, we may have collected the following categories:
Commercial information: products purchased, order history, cart activity, subscription status, transaction history.
Internet or network activity: browsing behavior, pages viewed, clicks, referral source, ad interactions, device data.
Geolocation information: approximate location based on IP address.
Audio, electronic, visual, or similar information: customer service recordings, submitted photos, submitted videos, or refund verification materials if provided.
Inferences: preferences based on products viewed, purchases, or website behavior.
Sensitive personal information: account login credentials and payment-related information processed through payment providers. We do not use sensitive personal information for purposes other than those reasonably necessary to provide services, process transactions, prevent fraud, or comply with law.
Sources of Personal Information
We may collect personal information from: You directly; Your device or browser; Payment processors; Shipping and fulfillment providers; Marketing and advertising platforms; Analytics tools; Customer service tools; Fraud-prevention providers; Social media platforms.
Business or Commercial Purposes
We may use personal information for: Order fulfillment; Payment processing; Customer service; Marketing; Analytics; Advertising; Fraud prevention; Website improvement; Legal compliance; Business operations.
Categories of Third Parties
We may disclose personal information to: Payment processors; Shipping carriers; Fulfillment providers; Website service providers; Analytics providers; Advertising platforms; Email and SMS providers; Customer service vendors; Fraud-prevention vendors; Professional advisors; Government authorities when required.
24. California Shine the Light
California Civil Code Section 1798.83 may permit California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us at support@velarinlabs.com with the subject line California Shine the Light Request.
25. GDPR and International Privacy Rights
Velarin Labs is based in the United States and does not specifically target the European Economic Area, United Kingdom, or Switzerland unless otherwise stated. If you are located in a jurisdiction with privacy rights under GDPR or similar laws, you may have rights to access, correct, delete, restrict, object to processing, request portability, or withdraw consent. To exercise rights, contact support@velarinlabs.com. By using the website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your location.
26. Do-Not-Track and Global Privacy Controls
Some browsers offer Do-Not-Track signals. Because there is no single accepted standard for Do-Not-Track, we may not respond to all DNT signals. Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, if our website technology is configured to detect and process them.
27. Reviewing, Updating, or Deleting Your Information
You may request to review, update, correct, or delete personal information by contacting us at:
Email: support@velarinlabs.com
Subject Line: Data Request
We may retain certain information when required or permitted by law, including information needed for order records, tax compliance, fraud prevention, chargeback defense, dispute resolution, security, and legal obligations.
28. Data Security and Transmission Risk
We endeavor to safeguard personal information through reasonable security practices. However, no data transmission over the internet can be guaranteed to be completely secure. Any transmission of information through the website is at your own risk. If you believe your account or information has been compromised, contact us promptly at support@velarinlabs.com.
29. Unsubscribe Policy
All marketing emails from Velarin Labs include an unsubscribe link. You may remove yourself from our email list at any time by clicking the unsubscribe link in the email. You may opt out of SMS messages by replying STOP to a text message from us. Even after you opt out of marketing communications, we may still send transactional or administrative messages, including order confirmations, shipping updates, subscription notices, account notices, policy updates, customer service messages, or legally required communications.
30. Third-Party Websites
The website and our emails may contain links to third-party websites. We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review third-party privacy policies before providing information to them.
31. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Last Updated date. If we make material changes, we may provide notice by posting a notice on the website, sending an email, or using another appropriate method. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
32. Contact Us
For questions, privacy requests, or data-related concerns, contact:
Velarin Labs, LLC
Email: support@velarinlabs.com
(For Administrative Mail Only) Mailing Address: 14125 W State HWY 29, STE B-203, PMB 121, Liberty Hill, Texas 78642, US