At Velarin Labs, LLC (“Velarin Labs,” “Company,” “we,” “us,” or “our”), we want customers to feel confident when trying our products. This Refund & Returns Policy explains our refund, return, replacement, and subscription cancellation terms for purchases made directly through www.velarinlabs.com or any official Velarin Labs checkout page.
By placing an order with Velarin Labs, you agree to this Refund & Returns Policy, along with our Terms & Conditions, Privacy Policy, Shipping Policy, and any product-specific terms shown at checkout.
1. 60-Day Money-Back Guarantee
Velarin Labs offers a 60-day money-back guarantee on eligible products purchased directly from Velarin Labs. The 60-day guarantee period begins on the date your order is marked as delivered by the shipping carrier. We encourage you to use the product consistently and as directed before deciding whether it meets your expectations. Dietary supplements may require consistent use over time, and individual results vary. If you are not satisfied with your purchase within the guarantee period, you may request a refund by following the process below.
2. Important Supplement Disclaimer
Velarin Labs products are dietary supplements. They are not drugs, medications, or medical treatments. These statements have not been evaluated by the Food and Drug Administration. Velarin Labs products are not intended to diagnose, treat, cure, or prevent any disease. Results vary from person to person. Refund eligibility is not based on a guaranteed health, wellness, cognitive, metabolic, hormonal, digestive, physical, or appearance-related outcome.
3. Purchases Eligible for Refund
This Refund & Returns Policy applies only to purchases made directly from:
www.velarinlabs.com
Official Velarin Labs checkout pages
Official Velarin Labs product pages
Official Velarin Labs sales funnels or landing pages
We cannot guarantee refunds, returns, replacements, or support for products purchased from unauthorized third parties, resale marketplaces, social media sellers, auction sites, unauthorized distributors, or any seller not approved by Velarin Labs.
4. How to Request a Refund
To request a refund, please complete the following steps:
Step 1: Confirm You Are Within the Guarantee Period
Make sure your refund request is submitted within 60 days of the date your order was delivered. You can confirm your delivery date by checking your tracking information, shipping confirmation email, order confirmation email, or carrier delivery notice.
Step 2: Contact Customer Support
Email our support team at: support@velarinlabs.com
Please include the subject line: Refund Request
Your email should include:
Your full name
Your order number
The email address used to place the order
The product or products you want refunded
The reason for your refund request
Any relevant photos, tracking information, or order details if applicable
You must contact customer support before mailing back any product. Returns sent without first contacting support may be delayed, rejected, or difficult to match to your order.
Step 3: Receive Return Instructions
After your request is reviewed, our support team will provide return instructions, including the appropriate return address. Do not send returns to any address found on a product label, package, invoice, manufacturer record, payment statement, or third-party website unless our support team specifically instructs you to do so.
Step 4: Return All Bottles or Units
To qualify for a refund, you must return all bottles, containers, pouches, or units included in the order being refunded, whether opened, unopened, empty, partially used, or unused. This includes all products in multi-bottle bundles, promotional bundles, discounted packages, subscription shipments, upsells, order bumps, and free or bonus items if our support team requests them.
Return packages should include:
Your full name
Your order number
The email address used to place the order
A copy of your refund approval email or return authorization if provided
Step 5: Send Tracking Information
For approved returns, Velarin Labs will cover the cost of the return shipping and provide you with a pre-paid shipping label.
After mailing your return, email the tracking number to:
Velarin Labs is not responsible for returned items that are lost, delayed, damaged, misdirected, or delivered to the wrong address by the carrier.
5. Return Address
Returns must be sent only to the return address provided by Velarin Labs customer support.
Return Address:
Velarin Labs Returns
[return address]
[city, state ZIP]
The return address may differ from our business mailing address, manufacturer address, fulfillment center address, or address listed on packaging.
6. Refund Processing Timeline
Once your returned items are received and inspected, we will process eligible refunds as promptly as reasonably possible. Approved refunds are generally processed within 5-10 business days after the returned items are received and matched to your order. After we issue the refund, your bank, credit card company, payment processor, or financial institution may take additional time to post the refund to your account.Velarin Labs is not responsible for delays caused by banks, card issuers, payment processors, or financial institutions.
7. Refund Method
Refunds are issued to the original payment method used for the purchase whenever possible. We do not issue refunds to a different card, bank account, PayPal account, Venmo account, cash app, check, wire transfer, gift card, or third-party account unless required by law or approved by Velarin Labs in writing. If the original payment method is closed, expired, unavailable, or unable to receive the refund, the refund may be delayed or may not be possible through Velarin Labs. You may need to work directly with your bank, card issuer, or payment provider.
8. Amount Refunded
Unless otherwise stated, approved refunds apply to the product purchase price actually paid for the eligible item or order. Refunds may exclude: Original shipping charges; Expedited shipping charges; Return shipping costs; Handling fees; Route/package protection fees; Priority processing fees; Taxes, duties, customs fees, or import charges where not refundable; Discounts, coupons, promotional credits, or free gifts; Any amount not actually paid by the customer. If we made an error with your order or the product arrived damaged or defective, we may refund shipping or provide a replacement at our discretion.
9. Full, Partial, or Denied Refunds
Velarin Labs may approve a full refund, partial refund, store credit, replacement, reshipment, or no refund depending on the circumstances. A refund may be reduced, denied, or delayed if: The request is made after the 60-day guarantee period; The product was not purchased directly from Velarin Labs; The returned items are not received; The customer fails to return all bottles, containers, or units requested; The return is sent to the wrong address; The order cannot be verified; The customer provides false, incomplete, or misleading information; The request appears fraudulent, abusive, excessive, or inconsistent with this Policy; The customer has a history of repeated refund requests or chargebacks; The product was purchased for resale, redistribution, or commercial use; The customer violated our Terms & Conditions; The product was damaged due to misuse, neglect, improper storage, or unauthorized handling after delivery.
10. Subscription Cancellations
If Velarin Labs offers subscriptions, auto-ship, continuity plans, or recurring billing, you may cancel your subscription at any time. A subscription cancellation stops future recurring charges. A cancellation does not automatically create a refund for charges that have already been processed. To cancel a subscription, you may: Log into your customer account and cancel the subscription; Email customer support at support@velarinlabs.com with the subject line Subscription Cancellation. To avoid the next charge, cancellation requests must be submitted before the next billing date. If an order has already been processed, packed, labeled, or shipped before cancellation is completed, that order may still be charged and shipped.
11. Subscription Refunds
Subscription orders are eligible for refund only if they fall within the applicable 60-day guarantee period and comply with this Refund & Returns Policy. For recurring billing products, a refund request generally applies to the most recent subscription payment that is within the 60-day guarantee period. If a subscription refund is approved, Velarin Labs may also cancel the subscription to prevent future billing. Refunds for multiple subscription payments may be reviewed on a case-by-case basis, but Velarin Labs is not required to refund payments outside the 60-day guarantee period unless required by law or approved in writing.
12. Difference Between a Refund and a Cancellation
A refund means money is returned for an eligible transaction. A cancellation means future subscription charges are stopped. Canceling a subscription does not automatically refund previous charges. Requesting a refund for a subscription charge does not always cancel the subscription unless Velarin Labs confirms cancellation or the refund approval states that the subscription has also been canceled. Customers are responsible for confirming that their subscription has been canceled if they no longer wish to receive future shipments.
13. Order Changes and Cancellations Before Shipping
If you need to change or cancel an order, contact us immediately at: support@velarinlabs.com. We will make reasonable efforts to help, but we cannot guarantee changes or cancellations once an order has been submitted. Orders may be processed quickly. Once an order has been processed, packed, labeled, transferred to fulfillment, or shipped, we may be unable to cancel or modify it.
14. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, missing items, or incorrect, contact us at support@velarinlabs.com within 7 days of delivery.
Please include:
Your full name
Your order number
A description of the issue
Photos of the damaged, defective, incorrect, or missing item issue
Photos of the shipping box, packing materials, and label if applicable
Depending on the situation, we may provide a replacement, reshipment, refund, partial refund, or store credit. Do not discard damaged items, packaging, or shipping materials until our support team has reviewed the issue.
15. Lost, Stolen, or Misdelivered Packages
If your package is marked delivered but you did not receive it, contact the carrier first and check with household members, neighbors, front desk staff, mailrooms, parcel lockers, and nearby delivery areas. Velarin Labs is not responsible for packages that are lost, stolen, misdelivered, or missing after being marked delivered by the carrier. However, we may assist on a case-by-case basis. We may request documentation from the carrier, police reports, photos, delivery confirmation, or other information before determining whether a replacement or refund is appropriate.
16. Returned-to-Sender Packages
If a package is returned to sender because of an incorrect address, incomplete address, refusal, failure to pick up, unavailable recipient, carrier issue, or other delivery problem, contact us at support@velarinlabs.com. We may reship the order, issue a refund, or provide store credit at our discretion. Additional shipping charges may apply for reshipment. Original shipping charges may not be refundable.
17. Refused Deliveries
Refusing delivery does not automatically qualify an order for a refund. If you refuse delivery, fail to accept delivery, or reject a package, the package must be returned to and received by Velarin Labs or our fulfillment provider before any refund is considered. Shipping charges, return shipping fees, carrier fees, and handling costs may be deducted from any refund.
18. International Orders
If Velarin Labs ships internationally, international customers are responsible for customs duties, taxes, import fees, brokerage fees, and compliance with local laws. Velarin Labs is not responsible for orders delayed, rejected, seized, returned, or destroyed by customs or other authorities. International shipping charges, customs fees, duties, taxes, brokerage fees, and import charges are generally non-refundable. Refunds or replacements for international orders may be limited based on carrier restrictions, customs issues, and applicable law.
19. Unauthorized Sellers and Resale Purchases
Products purchased from unauthorized sellers, resale marketplaces, auction sites, third-party listings, unauthorized distributors, or individuals are not eligible for refunds, returns, replacements, guarantees, or support under this Policy. This includes products purchased from platforms such as Amazon, eBay, Walmart Marketplace, Facebook Marketplace, Craigslist, OfferUp, TikTok Shop, or similar platforms unless the seller is officially authorized by Velarin Labs. Velarin Labs cannot verify the authenticity, safety, storage conditions, expiration date, handling, or quality of products purchased from unauthorized sellers.
20. Promotional Items, Free Gifts, and Bundles
If your order included free gifts, promotional items, bonus products, or bundle discounts, Velarin Labs may require those items to be returned before issuing a refund. If free gifts, promotional items, or bonus products are not returned, we may deduct their retail value from the refund. If you received bundle pricing, refund amounts may be adjusted to reflect the products actually kept.
21. Expired Products
If you believe you received an expired product, contact us within 7 days of delivery and provide photos showing the lot number, expiration date, product label, and order details. If we verify that an expired product was shipped by Velarin Labs, we may provide a replacement, refund, or store credit. Products that expire after delivery due to delayed use, improper storage, or customer delay are not eligible for refund solely because they later expired.
22. Adverse Reactions
If you believe you experienced an adverse reaction, stop using the product immediately and consult a qualified healthcare professional. Contact us at support@velarinlabs.com with your order number and a description of the issue. We may request additional information for quality assurance, regulatory documentation, or customer support purposes. Velarin Labs does not provide medical advice, diagnosis, or treatment. For urgent or severe symptoms, seek immediate medical attention.
23. Optional Refund Verification
To evaluate certain refund requests, damaged-product claims, quality concerns, or adverse-event reports, Velarin Labs may request optional supporting materials, such as photos, written statements, product labels, lot numbers, shipping materials, or video statements. These materials may be used to: Verify the order; Process the refund request; Prevent fraud or refund abuse; Investigate product quality concerns; Respond to customer service issues; Document adverse-event reports; Comply with legal or regulatory obligations. Unless you provide additional permission, refund verification materials will not be used for public marketing or advertising.
24. Policy Abuse
Velarin Labs reserves the right to deny refunds, limit refunds, refuse future orders, cancel accounts, block payment methods, or revoke guarantee eligibility in cases of suspected policy abuse. Policy abuse may include: Repeated refund requests; Serial returns; Chargeback abuse; False claims; Fraudulent order activity; Using multiple accounts, names, addresses, or payment methods to evade limits; Returning empty packages; Returning products not purchased from Velarin Labs; Returning counterfeit, altered, or unrelated products; Misrepresenting delivery, damage, use, or satisfaction; Purchasing products with the intent to obtain free use through repeated refunds; Violating our Terms & Conditions. Velarin Labs may determine policy abuse in its sole discretion, subject to applicable law.
25. One Guarantee Per Customer or Household
To prevent abuse and preserve the integrity of our guarantee, Velarin Labs may limit the 60-day money-back guarantee to one refund per customer, household, shipping address, billing address, payment method, or product type. Additional orders may not be eligible for the same guarantee if we determine that the guarantee has already been used or abused.
26. Chargebacks and Payment Disputes
If you have an issue with your order, please contact us first at support@velarinlabs.com so we can attempt to resolve the issue. If you initiate a chargeback, payment dispute, bank claim, or payment reversal before contacting us or while a refund request is pending, Velarin Labs may pause the refund process until the dispute is resolved. We reserve the right to provide transaction records, delivery confirmation, customer communications, refund policy terms, and other relevant documentation to payment processors, card networks, banks, and dispute-resolution providers. Submitting a false chargeback or unauthorized transaction claim may result in denial of future purchases and may be reported as permitted by law.
27. Fraudulent or Unauthorized Transactions
If you believe a charge was fraudulent or unauthorized, contact us immediately at support@velarinlabs.com. We may request information to verify the claim, including order details, payment details, shipping details, identity verification, or confirmation from the payment provider. Velarin Labs may reverse, refund, cancel, or investigate a transaction when appropriate, including to comply with payment card rules, ACH rules, payment processor requirements, law enforcement requests, court orders, or applicable law.
28. Exchanges
Velarin Labs may offer replacements or exchanges in certain circumstances, such as damaged products, incorrect products, or fulfillment errors. Exchanges are not guaranteed and are reviewed on a case-by-case basis. We may require the original product to be returned before sending a replacement.
29. Store Credit
In certain cases, Velarin Labs may offer store credit instead of a refund. Store credit has no cash value, may not be transferred, and may be subject to expiration or additional terms where permitted by law.
30. Final Sale Items
Certain items may be marked final sale or non-refundable at checkout, on the product page, or in promotional terms. Final sale items may not be eligible for refund unless defective, damaged, incorrect, or otherwise required by law.
31. Gifts
If you received a Velarin Labs product as a gift, refunds may only be issued to the original purchaser and original payment method. Gift recipients may be eligible for replacement or store credit at Velarin Labs’ discretion if the original order can be verified.
32. No Medical or Results-Based Refund Determination
Velarin Labs does not evaluate refund requests by diagnosing medical conditions, verifying health outcomes, or determining whether a product produced a specific biological effect. Refund requests are evaluated under this Policy, not based on medical claims, disease-related expectations, or guaranteed results.
33. Customer Support First
When you contact us about a refund, return, damaged item, subscription, billing issue, or product concern, our support team may first attempt to assist you by answering questions, providing product-use guidance, correcting an order issue, replacing an item, canceling a subscription, or offering another reasonable solution. If the issue cannot be resolved and your request qualifies under this Policy, a refund may be processed.
34. Changes to This Policy
Velarin Labs may update or modify this Refund & Returns Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. The policy in effect at the time of your purchase will generally apply to that purchase unless otherwise required by law or expressly stated by Velarin Labs.
35. Contact Us
For refund, return, replacement, subscription, or billing questions, contact:
Velarin Labs, LLC
Email:support@velarinlabs.com
(For Administrative Mail) Mailing Address: 14125 W State HWY 29, STE B-203, PMB 121, Liberty Hill, Texas 78642, USA